1.We ship to most countries across the globe except few countries where reliable courier service are not available.
2.The shipping charges are calculated while placing the order based on the number of products, weight and destination country Delivery time is around 7 to 15 days based on the country.
3.The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
To avoid a delay in receiving your order from customs, we strongly suggest:
Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
International consignment return and refund policy
Return: Goods once sold cannot be taken back or exchanged unless found to be eligible for exchange or return at the discretion of Kraftedwithatwist as detailed below.
If the shipment received in damaged condition or if the product delivered differs from what you had expected, you may return the product unused and with its original condition, within 2 days from the date on which these products are delivered.Please send an email to firstname.lastname@example.org with details like order number, and picture of the product you received by highlighting the damage if the product received in damaged condition.
Refund: Refund will be processed once the return shipment is received in good condition. Original shipping charges, return shipping charges, Payment transaction fees (PayPal fee 4.5% + 5% currency conversion charges of order value ) are to be borne by the customer entirely.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Connect with us on Whatsapp: 9872555544. Or mail us at email@example.com